Help and Contact

You can see our entire catalog without any obligation on Beauty The Shop. If you would like to acquire one of our perfumes, treatments, makeup, or sun care products, you only need to register, add products to the basket, and confirm the order.

There are three ways to search for your desired product on Beauty The Shop.

The upper search: fast, intuitive, which offers the best possible results by only writing the name, brand, or model .

The upper menu, where we can perform an initial search browsing a specific category, the available brands, and finally, the product lines of such brands.

The search located on the left-hand side  of the store, from which through general data we can find any product by the type of care, texture, area to be treated, sun protection, application,  among other options.

And if finally you do not find the product you are looking for or you are not sure if it is the right one, you can get in contact with the beauty experts of Beauty The Shop through the option “request information from our beauty expert” that can be found on every product page.

Registering on Beauty The Shop is simple, you just need an email address and a password.

On the upper right, please click on the “Access” section and then on “Register” and complete the fields “Email” and “Password”. Remember that the password that we ask for is not that of your personal email account, but rather the password you will use to access your Beauty The Shop user account.

Welcome to Beauty The Shop! You already have an user account to which you can add your delivery address for your purchases, payment method, returns, gifts

In the basket you can see a list of the products that you have chosen and have been adding during the purchase.

You also have access to the purchase and shipping information and costs, as well as the option to redeem a discount coupon or add or remove products. 

Once you have reviewed all information about your purchase, please click on the button “Check Out” to process and confirm your order.

Once the order is confirmed you will receive an email with all information relating to the products, delivery address, chosen payment method, and estimated date of delivery.

During the following days we will be sending you emails with information pertaining to the shipping, receiving, incidents, or changes you make in a timely manner.

All of this information will always be available and up-to-date in your user account.

Once an order is confirmed and said order has not been shipped, the order can be modified or canceled.

To do this you must get in contact with our customer service as soon as possible using the contact form available in your user account.

Keep in mind that once 24 business hours have passed since the completion of the order, it is practically impossible to modify or cancel the order since said order will have been sent.

In the event of an order cancellation, if said order has not been sent the full amount of the order will be reimbursed using the same method as the initial payment.

If the order has been sent once we have received the cancellation request and the order is rejected on arrival and a reimbursement occurs for said order, upon reimbursement of the purchase the costs of shipping and return will be deducted.

For more information on returning products or orders, consult the “Returns” section.

Paying by credit card guarantees a simple and secure form of payment. We accept payment by MasterCard, Visa, and Maestro.

The amount will be charged to your credit card immediately as you place the order.

In the event that you return items, we will refund the amount paid to your credit card.

Your credit card information will be transferred encrypted using SSL technology. Thanks to this high level of security, payment by credit card on Beauty The Shop is very secure. If you would like more information about security, please consult the “Security” section from the help menu.

If you do not want your credit card details to be saved in your user account and automatically used for your next purchase, please complete the following steps:

Re-enter your account once the order is finalized. Click on “My Payment Methods”, and once there, click the button “See My Credit Cards”, where the option to “Delete” will appear. If you select this option, the data pertaining to your credit card will be deleted.

Paying by debit card is also a simple and secure way to complete your purchases. We accept payment from your Maestro, Visa Debit, and MasterCard Debit. The maximum amount, card charge, and data protection conditions previously established in the “Payment by Credit Card” section are strictly observed.

You can also pay by PayPal. In order to be redirected to PayPal in order to complete your order you have to select PayPal as a payment method. If you are already a PayPal customer, you can confirm the payment by entering your user details on the PayPal page.

If you are new to PayPal, you can start the session as a visitor or open an account with PayPal in order to confirm the payment.

If you pay with PayPal, you will always receive a confirmation of your order. Keep in mind that in some cases PayPal pages can be subject to transmission errors.

If you would like to return items, the amount will be credited to your PayPal account.

If you would like to you can also pay for your order by making a bank transfer.

The bank account number that you need to complete the transfer will appear upon finalizing the order.

By using this payment method, the order will be in “payment pending” status until we receive the payment in the current account.

Keep in mind that products are NOT reserved when choosing this form of payment, therefore in the case of products with limited stock, we recommend using other payment methods.

Also, the calculation of the order’s shipping and receipt times starts once we have received the transfer in our bank account.

When payment with a credit/debit card or PayPal has been correctly completed, you will be automatically be redirected to the completed order window and receive an email with a copy of the order and confirmation of the payment.

This confirmation and order information is also available in the user account.

In the event of completing an order by bank transfer, the payment completed correctly notification will take place once we have received the transfer in our account number.

When the payment by credit/debit card or PayPal is made and not completed or the information provided is not correct and the payment is not completed correctly, an incomplete payment notification automatically appears.

In this case, the order will not be generated as well as saved in our system. It means that any information about this failed order would not be shown on your user account nor would you receive any e-mail regarding this.

In order to complete the order, the entire purchase process will need to completed again.

In the event of having chosen bank transfer as a form of payment, if the payment is not completed in the 5 working days following completion of the order, said order will be canceled automatically.

In the event that you are not sure whether or not the order has been correctly paid for and confirmed for any reason, internet connection failures, no email receipt of confirmation, ... Said information is available in your user account.

If your user account has registered the order in Confirmed status, without you having received any notification, your order is paid, confirmed, and in the shipping process.

We remind you that the information relating to your order is continuously updated in your user account.

It is possible that the email address provided is incorrect or your email inbox has classified the message as “spam”.

In order to confirm whether the order has been paid for correctly or not, you just have to access your user account.    If your user account has registered the order in Confirmed status, without you having received any notification, your order is paid, confirmed, and in the shipping process.

The following shipping times and fees are for the United Kingdom. 

The following table shows all shipping options and times:

Shipping company Country Estimated delivery time Shipping Costs Free Shipping
Royal Mail United Kingdom 4-5 working days £7.90 For purchases over £149.00

Delivery restrictions: Please note that we can not ship fragances and flammable products due to IATA (International Air Transport Association) restrictions.

In order to calculate shipping times you must keep in mind local, regional, and national holidays. As well as weather conditions that can affect road and air traffic flow, strikes, and other special circumstances.

Once the order has been made, the copy of said order in your user account will reflect the estimated processing, shipping, and delivery times, taking into account the aforementioned factors. Of course, this is an approximate calculation and lacks contractual value.

Beauty The Shop ships to most countries in the European Union. More information is available in the “International Shipping” section.

Taxes and customs. Our warehouse is located in Spain. For countries whithin the European Union there are not any customs or extra taxes that could be applied.

In the event that the delivery is returned to our warehouse due to reasons not attributable to Beauty The Shop or the delivery company (continual absence, incorrect address, delivery not collected from ParcelShop or the office of the delivery company,...), the purchase amount will be refunded not including the costs of shipping and return. 

The return costs amount to the same as the costs of shipping. In the event of free shipping, the shipping costs of the chosen delivery company will be used as a reference.

Yes, this is always possible if your order has not yet been shipped. You just need to add a new shipping address in your control panel and select it when you make your purchase.

In this case it is not possible. The shipment must return to our facilities and be resent, in which case we will charge you again for the costs of shipping and return.

The delivery company will leave a notice in your mailbox. We advise you to call them to arrange redelivery.

If you know that you are not going to be home when you place the order, we recommend that you indicate another address (work, family, friend), or if you wish, you can choose to collect it from the nearest office of the delivery company.

Of course, but keep in mind that this is only a suggestion that we pass on to the delivery company. They have established distribution routes that we cannot change.

Once the order has left our facilities you will receive an email with a tracking number for your order and the website of the chosen delivery company. In this way you will be able to verify the status of said order and its estimated delivery date at any time.

All the relevant tracking information for your order can be found in your user account. You just have to access your account and select the order whose tracking information you would like to know.

It is possible that the email is in your “spam” folder in your email inbox or has been rejected by your email server.

However, all of the up-to-date tracking information for your order can be found in your Beauty The Shop user account.

We ship to most countries in the European Union.

The following table shows all of the countries we ship to as well as the fees and delivery times by delivery company: As well as the minimum amount to qualify for free shipping.

Country Shipping company Shipping Costs Estimated delivery time
Afghanistan Afghan Post £14.90 14-15 working days
Albania Posta Shqiptare - Albania Post £10.90 14-15 working days
Algeria Algérie Post £15.90 14-15 working days
Andorra Spring £10.90 14-15 working days
Angola Correios de Angola £15.90 14-15 working days
Argentina Correo Argentino £12.90 14-15 working days
Armenia Haypost - Armenia Post £14.90 14-15 working days
Australia Australia Post £8.90 11-12 working days
Australia FedEx Priority £26.90 5-6 working days
Austria Österreichische Post - Austria Post £8.90 6-7 working days
Austria DPD £11.90 3-4 working days
Austria GLS £7.90 3-4 working days
Austria DHL - Parcelshop £12.90 3-4 working days
Austria DHL £13.90 3-4 working days
Azerbaijan Azerpost £14.90 14-15 working days
Bahamas Bahamas Post £16.90 14-15 working days
Bahrain Bahrain Post £14.90 14-15 working days
Bangladesh Bangladesh Post Office £14.90 14-15 working days
Barbados Barbados Postal Service £16.90 14-15 working days
Belarus Belpochta - Belarus Post £12.90 14-15 working days
Belgium Bpost £8.90 4-5 working days
Belgium DPD £10.90 3-4 working days
Belgium DHL - Parcelshop £12.90 3-4 working days
Belgium DHL £13.90 3-4 working days
Belize Belize Postal Service (Post&Parcel) £16.90 14-15 working days
Bhutan Bhutan Post Corporation Limited £14.90 14-15 working days
Bolivia Empresa de Correos de Bolivia £16.90 14-15 working days
Bosnia and Herzegovina BH Posta - Bosnia and Herzegovina Post £10.90 14-15 working days
British Virgin Islands BVI Post £16.90 14-15 working days
Brunei Darussalam Brunei Postal Services £14.90 14-15 working days
Bulgaria Bulgarian Posts £12.90 14-15 working days
Bulgaria DPD £19.90 6-7 working days
Bulgaria DHL - Parcelshop £14.90 6-7 working days
Bulgaria DHL £16.90 6-7 working days
Burkina Faso SONAPOST - Burkina Faso Post £15.90 14-15 working days
Cambodia Cambodia Post £14.90 14-15 working days
Cameroon CAMPOST - Cameroon Post £15.90 14-15 working days
Canada Canada Post £16.90 7-8 working days
Canada FedEx Priority £20.90 2-3 working days
Cape Verde Correios de Cabo Verde (Cape Verde) £15.90 14-15 working days
Cayman Islands Cayman Islands Postal Service £16.90 14-15 working days
Chile Correos Chile £15.90 17-18 working days
China China Post £15.90 13-14 working days
China FedEx Priority £37.90 3-4 working days
Colombia 4-72 - Colombia Post £16.90 14-15 working days
Congo SCPT - Democratic Republic of the Congo Post £15.90 14-15 working days
Costa Rica Correos de Costa Rica £16.90 14-15 working days
Croatia Hrvarska Pošta - Croatia Post £12.90 14-15 working days
Croatia GLS £10.90 5-6 working days
Croatia DHL - Parcelshop £12.90 5-6 working days
Croatia DHL £13.90 5-6 working days
Cyprus Cyprus Post £12.90 14-15 working days
Czech Republic Ceská Posta - Czech Post £7.90 8-9 working days
Czech Republic DPD £9.90 5-6 working days
Czech Republic DHL - Parcelshop £12.90 5-6 working days
Czech Republic DHL £13.90 5-6 working days
Denmark Post Danmark £8.90 5-6 working days
Denmark DPD £11.90 4-5 working days
Denmark GLS £7.90 3-4 working days
Dominican Republic INPOSDOM - Dominican Republic Post £16.90 14-15 working days
Ecuador Correos del Ecuador £16.90 14-15 working days
Egypt Egypt Post £15.90 14-15 working days
El Salvador Correos El Salvador £16.90 14-15 working days
Estonia Omniva - Estonia Post £12.90 14-15 working days
Estonia DPD £12.90 6-7 working days
Estonia GLS £12.90 5-6 working days
Ethiopia Ethiopian Postal Service £15.90 14-15 working days
Fiji Post Fiji £15.90 14-15 working days
Finland Posti - Finland Post £6.90 8-9 working days
Finland GLS £12.90 5-6 working days
France Mondial Relay £7.90 6-7 working days
France La Poste £6.90 3-4 working days
France Mondial Relay £5.90 4-5 working days
France DPD £8.90 2-3 working days
Georgia Georgian Post £14.90 14-15 working days
Germany Deutsche Post £5.90 3-4 working days
Germany DPD £9.90 3-4 working days
Germany DHL - Parcelshop £8.90 3-4 working days
Germany DHL £9.90 3-4 working days
Gibraltar Spring £10.90 14-15 working days
Greece ELTA - Greece Post £9.90 9-10 working days
Greece GLS £16.90 6-7 working days
Greece DHL - Parcelshop £14.90 6-7 working days
Greece DHL £16.90 6-7 working days
Greenland Post Greenland £16.90 14-15 working days
Grenada Grenada Postal Corporation £16.90 14-15 working days
Guinea La Poste Guinéenne - Guinea Post £15.90 14-15 working days
Guyana GPOC - Guyana Post £16.90 14-15 working days
Haiti Office des Postes d'Haiti £16.90 14-15 working days
Holy See (Vatican City State) Poste Vaticane £10.90 14-15 working days
Honduras Honducor - Honduras Post £16.90 14-15 working days
Hong Kong HongKong Post £14.90 7-8 working days
Hungary Magyar Posta £7.90 7-8 working days
Hungary DPD £9.90 5-6 working days
Hungary GLS £10.90 6-7 working days
Hungary DHL - Parcelshop £12.90 5-6 working days
Hungary DHL £13.90 5-6 working days
Iceland Pósturinn - Iceland Post £15.90 14-15 working days
India India Post £12.90 15-16 working days
Indonesia PT Pos Indonesia £15.90 20-21 working days
Iran Spring £14.90 14-15 working days
Iraq Spring £14.90 14-15 working days
Ireland DPD £12.90 5-6 working days
Ireland GLS £14.90 6-7 working days
Israel Israel Postal Company £13.90 12-13 working days
Italy Poste Italiane / SDA £5.90 5-6 working days
Italy GLS £7.90 3-4 working days
Italy FedEx Priority £17.90 2-3 working days
Jamaica Jamaica Post £16.90 14-15 working days
Japan Japan post £6.90 7-8 working days
Japan FedEx Priority £26.90 2-3 working days
Jersey Jersey Post £15.90 14-15 working days
Jordan Jordan Post £14.90 14-15 working days
Kazakhstan Kazpost - Kazakhstan Post £18.90 14-15 working days
Kenya Postal Corporation of Kenya £15.90 14-15 working days
Korea (South) Korea Post £9.90 15-16 working days
Kuwait Kuwait Post £18.90 14-15 working days
Kyrgyz Republic Kyrgyzstan Post £14.90 14-15 working days
Lao People's Democratic Republic Entreprise des Postes Lao £14.90 14-15 working days
Latvia Latvijas Pasts - Latvia Post £12.90 14-15 working days
Latvia DPD £12.90 6-7 working days
Latvia GLS £10.90 5-6 working days
Lebanon LibanPost - Lebanon Post £14.90 14-15 working days
Liberia Ministry of Posts and Telecommunications of Liberia £15.90 14-15 working days
Libya Libya Post £15.90 14-15 working days
Lithuania Lietuvos Paštas - Lithuania Post £12.90 14-15 working days
Lithuania DPD £11.90 6-7 working days
Lithuania GLS £10.90 5-6 working days
Luxembourg Post Luxembourg £7.90 6-7 working days
Luxembourg DPD £9.90 4-5 working days
Luxembourg GLS £8.90 4-5 working days
Luxembourg DHL - Parcelshop £12.90 5-6 working days
Luxembourg DHL £13.90 5-6 working days
Macedonia Makedonska Posta - Macedonia Post £10.90 14-15 working days
Madagascar Paositra Malagasy - Madagascar Post £15.90 14-15 working days
Malawi Malawi Posts Corporation £15.90 14-15 working days
Malaysia POS Malaysia £16.90 12-13 working days
Maldives Maldives Post £14.90 14-15 working days
Malta Malta Post £12.90 14-15 working days
Mexico Correos de México £9.90 21-22 working days
Moldova Posta Moldovei - Moldova Post £10.90 14-15 working days
Monaco La Poste Monaco £12.90 14-15 working days
Mongolia Mongol Post £14.90 14-15 working days
Montenegro Pošta Crne Gore - Montenegro Post £10.90 14-15 working days
Myanmar Myanmar Posts £14.90 14-15 working days
Namibia Namibia Post £15.90 14-15 working days
Nepal Nepal Post £14.90 14-15 working days
Netherlands PostNL £6.90 3-4 working days
Netherlands DPD £9.90 3-4 working days
Netherlands GLS £7.90 3-4 working days
New Caledonia OPT - France Overseas Territories Post £15.90 14-15 working days
New Zealand New Zealand Post £16.90 8-9 working days
Nicaragua Correos de Nicaragua £16.90 14-15 working days
Nigeria Nigerian Postal Service £15.90 14-15 working days
Norway Posten Norge - Norway Post £8.90 9-10 working days
Oman Oman post £14.90 14-15 working days
Pakistan Pakistan Post £14.90 14-15 working days
Palestinian Territory Spring £14.90 14-15 working days
Panama Correos y Telégrafos Nacionales de Panamá £16.90 14-15 working days
Papua New Guinea Post PNG - Papua New Guinea Post £15.90 14-15 working days
Paraguay Correo Paraguayo £16.90 14-15 working days
Peru SERPOST - Peru Post £16.90 14-15 working days
Philippines PHL Post - Philipphine Post £18.90 14-15 working days
Poland Poczta Polska - Poland Post £7.90 8-9 working days
Poland DPD £9.90 4-5 working days
Poland GLS £8.90 3-4 working days
Poland DHL - Parcelshop £12.90 5-6 working days
Poland DHL £13.90 5-6 working days
Portugal CTT - Portugal Post £5.90 3-4 working days
Qatar Qatar Post £18.90 14-15 working days
Romania Poşta Română - Romania Post £12.90 14-15 working days
Romania GLS £12.90 8-9 working days
Romania DHL - Parcelshop £12.90 6-7 working days
Romania DHL £13.90 6-7 working days
Russian Federation Russian Post £9.90 13-14 working days
Rwanda iPosita - Rwanda Post £15.90 14-15 working days
Saint Lucia Saint Lucia Postal Service £16.90 14-15 working days
Saint Vincent and the Grenadines Samoa Post £16.90 14-15 working days
San Marino Poste San Mario £10.90 14-15 working days
Saudi Arabia Saudi Post £21.90 14-15 working days
Senegal La Poste - Senegal Post £15.90 14-15 working days
Serbia Post of Serbia £12.90 14-15 working days
Serbia DPD £34.90 8-9 working days
Seychelles Seychelles Postal Service £15.90 14-15 working days
Singapore Singapore Post £14.90 5-6 working days
Singapore FedEx Priority £33.90 4-5 working days
Slovakia (Slovak Republic) Slovenská Pošta - Slovakia Post £12.90 14-15 working days
Slovakia (Slovak Republic) DPD £10.90 5-6 working days
Slovakia (Slovak Republic) DHL - Parcelshop £12.90 5-6 working days
Slovakia (Slovak Republic) DHL £13.90 5-6 working days
Slovenia Pošta Slovenije - Slovenia Post £12.90 14-15 working days
Slovenia DPD £11.90 5-6 working days
Slovenia DHL - Parcelshop £12.90 5-6 working days
Slovenia DHL £13.90 5-6 working days
South Africa South Africa Post Office £15.90 24-25 working days
South Sudan South Sudan Postal Services £15.90 14-15 working days
Sri Lanka Department of Posts - Sri Lanka £14.90 14-15 working days
Sudan Sudapost - Sudan Post £15.90 14-15 working days
Suriname Surpost - Suriname Post £16.90 14-15 working days
Swaziland SwaziPost £15.90 14-15 working days
Sweden PostNord - Sweden Post £7.90 8-9 working days
Sweden DPD £12.90 5-6 working days
Sweden GLS £11.90 7-8 working days
Switzerland Swiss Post £4.90 6-7 working days
Syrian Arab Republic Spring £14.90 14-15 working days
Taiwan Changhwa Post £11.90 11-12 working days
Tanzania Tanzania Posts Corporation £15.90 14-15 working days
Thailand Thailand Post £14.90 7-8 working days
Tonga Tongo Post £15.90 14-15 working days
Trinidad and Tobago Trinidad and Tobago Postal Corporation £16.90 14-15 working days
Tunisia La Poste - Tunisia Post £15.90 14-15 working days
Turkey Turkish PTT Corporation £9.90 12-13 working days
Turkmenistan Turkempochta - Turkmenistan Post £14.90 14-15 working days
Uganda Uganda Post £15.90 14-15 working days
Ukraine UKRPoshta (Ukraine’s National Post) £10.90 14-15 working days
United Arab Emirates Emirates Post £17.90 10-11 working days
United Arab Emirates FedEx Priority £22.90 3-4 working days
United States of America FedEx Priority £14.90 1-2 working days
Uruguay Correo Uruguayo £16.90 14-15 working days
Uzbekistan Uzbekiston Pochtasi - Uzbekistan Post £14.90 14-15 working days
Vanuatu Vanuatu Post £15.90 14-15 working days
Venezuela Ipostel - Venezuela (Bolivarian Rep.) Post £16.90 14-15 working days
Vietnam Vietnam Post £14.90 14-15 working days
Yemen Spring £14.90 14-15 working days
Zambia Zambia Postal Services Corporation £15.90 14-15 working days
Zimbabwe ZimPost - Zimbabwe Post £15.90 14-15 working days

(*) Shipping Times are expressed in working days.

Due to geographical characteristics or different taxation systems, we cannot deliver to the following destinations or deliveries are subject to restrictions.

United Kingdom. We cannot ship to overseas territories, the Isle of Man, Channel Islands, Gibraltar.

Portugal. We cannot ship to the Azores and Madeira.

Below you can find the contact details and web pages of the delivery companies that we use to deliver your purchases.

We remind you that you can call the customer service of the delivery company responsible for delivering your order. You can use the following number provided to obtain more information pertaining to the shipping and delivery of your order. You can also make inquiries using your tracking number on the website of each of the delivery companies.


GLS
Telephone: 902 10 27 35 
Website: https://gls-group.eu/EU/en/home 


Our warehouses are located in Spain (Europe, European Union). When making a purchase at BeautyTheShop, please take into account these procedures and custom fees:

 

For orders going to the United States with FedEx:

Given the existing agreements between both parts, it is unusual that any customs or extra taxes would be applied, but in case you are charged some additional costs relating to taxes, we will refund you these costs at the moment your parcel has been delivered.

 

For orders going to the United Kingdom:

Given the existing agreements for parcels going to the UK, as before Brexit, no customs or extra taxes would be applied.

 

For orders going to destinations other than the United States with FedEx or countries within the European Union:

- BeautyTheShop sells and ships merchandise according to FOB conditions (Free on Board).

- Your order may be delayed due to customs clearance process.

- The custom fees are to be paid by the consignee/importer/client.

- The import fee depends on the order value and/or the shipping company selected. Take into account that this fee can be communicated before or after the delivery of the order.

- In some cases, the purchaser must have an import permit. (Please ask the destination country’s customs for further information). 

- If the customer does not fulfil any of the above requirements, the shipping costs (unless for free shipping orders) and return costs  to the place of origin of the products are to be paid for by the customer.

 

For more information regarding duty/taxes, please do not hesitate to contact our customer service department.

In compliance with Organic Law 15/1999, of 13th December, regarding the Protection of Data of a Personal Nature, and taking into account all of the common features of our specialized stores, we would like to specify certain aspects of the service provided to our customers that make up the Beauty The Shop warranty.

 

Beauty The Shop Warranty

- All of our products are originals.

- We do not work with imitations or third-party products.

- We do not store information of a personal nature (ID, bank information, credit cards, etc...).

- Our payment gateway complies with all the applicable security measures under current law (https encoding and encryption).

As required by current legislation (Law on the Legal Order of Retail Business), the return period for products will be 14 days from the delivery of said products.

 

Warranty

In the event that the packaging is defective (broken or with signs of impact) upon arrival at your address, do not accept it from the delivery company and send us a message using our contact form indicating the order and shipping number.

This will speed up the process of sending you a replacement immediately.

In the event that the product is found to be defective or in poor condition, Beauty The Shop will exchange it for another product of the same characteristics at no cost.

In this case, Beauty The Shop will proceed to collect the product in poor condition and once we prove that it has not been tampered with or that it presents signs of external damage, we will send another of the same characteristics and brand without any additional cost. In the event of not having said model in stock, a refund of the purchase will be carried out.

 

How to start the Beauty The Shop warranty process:

1.- Complete the “Contact Beauty The Shop” form

2.- In the “Subject” field mark “Warranty”. Keep in mind that all fields in the form are obligatory.

3.- In the comments/reasons section, briefly explain the incident and whether you would like an identical product as a replacement or a refund for the amount of its cost.

 

Once the information is received, the Beauty The Shop warranty team will send the information to the shipping company responsible for collecting products.

We remind you that you can use the same box that was used for the shipping of your products.

Keep in mind that for all returns processes, it can take between 15 and 20 working days for the refund or replacement to take place.

As required by current legislation (Law on the Legal Order of Retail Business), the return period for products will be 30 days from the delivery of said products.

In order to return a product:

1.- Complete the “Contact Beauty The Shop” form.

2.- In the “Subject” field mark “Return”. Keep in mind that all fields in the form are obligatory.

3.- In the comments/reasons section, briefly explain the reason for returning the product and whether you would like an identical product as a replacement or a refund for the amount of its cost.

Once the information is received, the Beauty The Shop guarantee team will send the information confirming the return by email stipulating that you must send the product(s) that you wish to return.

Returns that meet the following conditions will be accepted:

- The items must be sealed as when sent.

- The product to be returned must be correctly packaged for its return.

- Returns are not permitted for products that have clear signs of use.

Once the product has been received and its condition confirmed, the reimbursement of the amount for the products will take place.

 

In case the return product does not fulfill the conditions described, we could offer you the following options:

1) Ship again the product. We will ship the return product after you have paid the new shipping costs.

2) Destruction of the product. If you do not wish to receive the return product, we will destroy the product due to hygienic reasons, because it would be unfit for sale.

Under no circumstances, we will refund you if the return product does not fulfill the conditions previously described.

 

Keep in mind that for all returns processes, it can take between 15 and 20 working days for the refund or replacement to take place.

In order to complete the guarantee or returns process, we remind you that you must indicate the invoice or order number and the reason for the return. To do this, you can get in contact with us through our contact form or by using the customer service telephone number.

The website  www.beautytheshop.com has an SSL certificate verified by GeoTrust (EV SSL CA – G4).

Your connection to  www.beautytheshop.com is encrypted with 256-bit encryption.

 

What is an SSL Certificate?

An SSL Certificate is a method that allows the information between your web browser and the target web page, in this case www.beautytheshop.com, to travel encrypted across the internet and not be able to be stolen by third parties, above all when using credit cards or personal information. This is the method that allows the best security for transactions available on the internet.

An SSL Certificate provides security to the visitor of its website, a way to tell its customers that the site is authentic, real, and trustworthy for entering personal details. SSL is an acronym (Secure Socket Layer), that is a security protocol that makes its data travel safely and completely, meaning the transmission of the data between a server and a web user, and back again, is totally encoded and encrypted. When referring to data traveling encrypted, we refer to the use of mathematical algorithms and a system of keys that can only be identified between the person browsing and the server. By www.beautytheshop.com having an SSL certificate, our data is encrypted, at this point we can ensure that nobody can read its content. All this leads us to understand that the technology provided by an SSL Certificate is the secure transmission of information via the internet, and thus confirms that the data is free of unwanted persons.

 

Data Security Standards PCI - DSS

The website  www.beautytheshop.com complies with international standards for the storage of payment card data.

The Payment Cards Industry (PCI) Data Security Standards (DSS) were developed to promote and improve the security of cardholder data and to facilitate the adoption of consistent security measures on a global level. The PCI DSS provides a reference for technical demands and processes developed in order to protect cardholder data. The PCI DSS apply to all entities that participate in payment card processes, including merchants, processors, buyers, issuer organizations, and service providers, as well as all other entities that store, process, or transmit cardholders’ data. The PCI DSS comprises a minimum set of requirements in order to protect cardholders’ data and can be improved with the use of additional controls and practices to mitigate other risks. Below you will find a general description of the 12 requirements of the PCI DSS.

 

Requirements:

  • Build and maintain a secure network.
  • Protect cardholder data.
  • Maintain a vulnerability management program.
  • Implement strong access control measures.
  • Regularly monitor and test networks.
  • Maintain an information security policy.

Party responsible: BUYIN EXCLUSIVE S.L. , with registered office in Polígono Industrial Juncaril. Calle Albuñol - Parcela 247 - Nave 6. C.P. 18220 Albolote, Granada (Spain).

Data Protection Officer :   [email protected]

In this Cookie Policy you will find the description and purpose of each of the cookies used, as well as its name, the sending server, its expiration and, in some cases, the existence of an international data transfer.

The legitimacy for the use of strictly functional cookies is given because the processing is necessary for the fulfillment of a legal obligation in accordance with Law 34/2002 on Information Society Services and Electronic Commerce.

The legitimacy for the use of cookies for analytical purposes of optimization of customization of behavioral advertising and assessment is based on the consent requested, in accordance with Article 6.1.a) of Regulation (EU) 2017/679.

At BeautyTheShop we use cookies with the aim of providing a better service and providing you with a better experience in your browsing. We want to inform you clearly and precisely about the cookies we use, detailing below; what a cookie is, what it is for, what types of cookies we use, what their purpose is and how you can configure or disable them if you wish.

 

What is a cookie and what is it for?

A "Cookie" is a small file that is stored on the user's computer, tablet, smartphone or any other device with information about browsing.

The set of "cookies" of all our users helps us to improve the quality of our website, allowing us to monitor which pages are useful, which ones are not and which ones are susceptible to improvement.

Cookies are essential for the functioning of the internet, providing innumerable advantages in the provision of interactive services, facilitating the browsing and usability of our website. Under no circumstances could cookies damage your equipment. On the contrary, having them active helps us to identify and resolve errors.

 

What types of Cookies do we use?

  • Our own cookies : These are those that are sent to your computer from our own computers or domains and from which we provide the service you request from us.
  • Third-party cookies These are those that are sent to your computer from a computer or domain that is not managed by us, but by another collaborating entity. Such as, for example, those used by social networks, or by external content such as Google Maps.

 

Depending on the length of time they remain active

  • Session cookies : These are temporary cookies that remain in your browser's cookie file until you leave the website, so none are recorded on your computer's hard drive. The information obtained through these cookies is used to analyze traffic patterns on the website. In the long run, this allows us to provide a better experience to improve the content and make it easier to use.
  • Persistent cookies : They are stored on the hard drive and our website reads them every time you make a new visit. A persistent website has a specific expiration date. The cookie will stop working after that date. We generally use these cookies to facilitate the purchase and registration services.

 

According to its purpose

  • Strictly necessary : These cookies are necessary to enable you to navigate our website correctly and ensure that the content loads efficiently, allowing you to use the different options or services that exist on it correctly, such as making a purchase or controlling fraud linked to the security of the service. Analytical and aggregated cookies are included to count website traffic and the pages visited.
  • Analytical and optimization : These cookies are our own or third-party cookies that allow us to optimize your experience on the website by evaluating its performance and improving it by adding new functionalities.
  • Personalization : They allow us to save the user's preference information to improve the quality of our services and to offer a better experience through recommended products. Some may be multi-device.
  • Behavioural advertising : These cookies are used to store information about user behavior obtained through continuous observation. Thanks to them, we can learn about browsing habits on the website and show advertising related to your browsing profile.
  • Rating: Generates anonymous identifiers for the correct operation of customer reviews on purchased products.
  • Transfer of cookies : These cookies allow the sharing of data derived from behavioural advertising cookies with third-party providers of BeautyTheShop so that they can customize their digital advertising on web pages, social networks and any digital media that allows it.

 

How long is the information kept?

We will keep the information for as long as necessary to provide the requested service, until you express your opposition or until you revoke your consent. In these cases, the information will be kept duly blocked so that we cannot use it as long as it is necessary for the exercise or defense of legal or contractual claims. Once this period of time has elapsed, your data will be permanently deleted.

In cases where we obtain data automatically through cookies, please note that some may be installed for years. However, you can limit their use in time by deleting them from your browsers or devices.

 

How can you set up or disable your cookies?

CONSENT

You can allow, block or delete the cookies installed on your computer by setting the options of your Internet browser. If you do not allow the installation of cookies in your browser, you may not be able to access some of the services and your experience on our website may be less satisfactory. In the following links you have at your disposal all the information to configure or disable your cookies in each browser:

 

DATA PROTECTION

When browsing the website, we may process your personal data. For more information on our Data Protection Policy, click here.



Changes to the Cookies Policy

This Cookies Policy (revised in September 2020 to adapt it to the AEPD Cookies Guide and the new guidelines of the European Data Protection Committee) may be modified when required by current legislation at any given time or when there is any change in the type of cookies used on the website. Therefore, we recommend that you review this policy each time you access our website in order to be properly informed about how and why we use cookies.

 

 

Portal Cookies List

NAME

DOMAIN

SIZE

TYPE

2024-03-12-06

/

   

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156

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| BeautyTheshop, Paseo de Colón nº1, C.P. 18220, Albolote, Granada (Spain)