You can see our entire catalog without any obligation on Beauty The Shop. If you would like to acquire one of our perfumes, treatments, makeup, or sun care products, you only need to register, add products to the basket, and confirm the order.
There are three ways to search for your desired product on Beauty The Shop.
The upper search: fast, intuitive, which offers the best possible results by only writing the name, brand, or model .
The upper menu, where we can perform an initial search browsing a specific category, the available brands, and finally, the product lines of such brands.
The search located on the left-hand side of the store, from which through general data we can find any product by the type of care, texture, area to be treated, sun protection, application, among other options.
And if finally you do not find the product you are looking for or you are not sure if it is the right one, you can get in contact with the beauty experts of Beauty The Shop through the option “request information from our beauty expert” that can be found on every product page.
Registering on Beauty The Shop is simple, you just need an email address and a password.
On the upper right, please click on the “Access” section and then on “Register” and complete the fields “Email” and “Password”. Remember that the password that we ask for is not that of your personal email account, but rather the password you will use to access your Beauty The Shop user account.
Welcome to Beauty The Shop! You already have an user account to which you can add your delivery address for your purchases, payment method, returns, gifts
In the basket you can see a list of the products that you have chosen and have been adding during the purchase.
You also have access to the purchase and shipping information and costs, as well as the option to redeem a discount coupon or add or remove products.
Once you have reviewed all information about your purchase, please click on the button “Check Out” to process and confirm your order.
Once the order is confirmed you will receive an email with all information relating to the products, delivery address, chosen payment method, and estimated date of delivery.
During the following days we will be sending you emails with information pertaining to the shipping, receiving, incidents, or changes you make in a timely manner.
All of this information will always be available and up-to-date in your user account.
Once an order is confirmed and said order has not been shipped, the order can be modified or canceled.
To do this you must get in contact with our customer service as soon as possible using the contact form available in your user account.
Keep in mind that once 24 business hours have passed since the completion of the order, it is practically impossible to modify or cancel the order since said order will have been sent.
In the event of an order cancellation, if said order has not been sent the full amount of the order will be reimbursed using the same method as the initial payment.
If the order has been sent once we have received the cancellation request and the order is rejected on arrival and a reimbursement occurs for said order, upon reimbursement of the purchase the costs of shipping and return will be deducted.
For more information on returning products or orders, consult the “Returns” section.
Paying by credit card guarantees a simple and secure form of payment. We accept payment by MasterCard, Visa, and Maestro.
The amount will be charged to your credit card immediately as you place the order.
In the event that you return items, we will refund the amount paid to your credit card.
Your credit card information will be transferred encrypted using SSL technology. Thanks to this high level of security, payment by credit card on Beauty The Shop is very secure. If you would like more information about security, please consult the “Security” section from the help menu.
If you do not want your credit card details to be saved in your user account and automatically used for your next purchase, please complete the following steps:
Re-enter your account once the order is finalized. Click on “My Payment Methods”, and once there, click the button “See My Credit Cards”, where the option to “Delete” will appear. If you select this option, the data pertaining to your credit card will be deleted.
Paying by debit card is also a simple and secure way to complete your purchases. We accept payment from your Maestro, Visa Debit, and MasterCard Debit. The maximum amount, card charge, and data protection conditions previously established in the “Payment by Credit Card” section are strictly observed.
You can also pay by PayPal. In order to be redirected to PayPal in order to complete your order you have to select PayPal as a payment method. If you are already a PayPal customer, you can confirm the payment by entering your user details on the PayPal page.
If you are new to PayPal, you can start the session as a visitor or open an account with PayPal in order to confirm the payment.
If you pay with PayPal, you will always receive a confirmation of your order. Keep in mind that in some cases PayPal pages can be subject to transmission errors.
If you would like to return items, the amount will be credited to your PayPal account.
If you would like to you can also pay for your order by making a bank transfer.
The bank account number that you need to complete the transfer will appear upon finalizing the order.
By using this payment method, the order will be in “payment pending” status until we receive the payment in the current account.
Keep in mind that products are NOT reserved when choosing this form of payment, therefore in the case of products with limited stock, we recommend using other payment methods.
Also, the calculation of the order’s shipping and receipt times starts once we have received the transfer in our bank account.
When payment with a credit/debit card or PayPal has been correctly completed, you will be automatically be redirected to the completed order window and receive an email with a copy of the order and confirmation of the payment.
This confirmation and order information is also available in the user account.
In the event of completing an order by bank transfer, the payment completed correctly notification will take place once we have received the transfer in our account number.
When the payment by credit/debit card or PayPal is made and not completed or the information provided is not correct and the payment is not completed correctly, an incomplete payment notification automatically appears.
In this case, the order will not be generated as well as saved in our system. It means that any information about this failed order would not be shown on your user account nor would you receive any e-mail regarding this.
In order to complete the order, the entire purchase process will need to completed again.
In the event of having chosen bank transfer as a form of payment, if the payment is not completed in the 5 working days following completion of the order, said order will be canceled automatically.
In the event that you are not sure whether or not the order has been correctly paid for and confirmed for any reason, internet connection failures, no email receipt of confirmation, ... Said information is available in your user account.
If your user account has registered the order in Confirmed status, without you having received any notification, your order is paid, confirmed, and in the shipping process.
We remind you that the information relating to your order is continuously updated in your user account.
It is possible that the email address provided is incorrect or your email inbox has classified the message as “spam”.
In order to confirm whether the order has been paid for correctly or not, you just have to access your user account. If your user account has registered the order in Confirmed status, without you having received any notification, your order is paid, confirmed, and in the shipping process.
The following shipping times and fees are for the United Kingdom.
The following table shows all shipping options and times:
|Shipping company||Country||Estimated delivery time||Shipping Costs||Free Shipping|
|Royal Mail||United Kingdom||4-5 working days||£7.90||For purchases over £149.00|
Delivery restrictions: Please note that we can not ship fragances and flammable products due to IATA (International Air Transport Association) restrictions.
In order to calculate shipping times you must keep in mind local, regional, and national holidays. As well as weather conditions that can affect road and air traffic flow, strikes, and other special circumstances.
Once the order has been made, the copy of said order in your user account will reflect the estimated processing, shipping, and delivery times, taking into account the aforementioned factors. Of course, this is an approximate calculation and lacks contractual value.
Beauty The Shop ships to most countries in the European Union. More information is available in the “International Shipping” section.
Taxes and customs. Our warehouse is located in Spain. For countries whithin the European Union there are not any customs or extra taxes that could be applied.
In the event that the delivery is returned to our warehouse due to reasons not attributable to Beauty The Shop or the delivery company (continual absence, incorrect address, delivery not collected from ParcelShop or the office of the delivery company,...), the purchase amount will be refunded not including the costs of shipping and return.
The return costs amount to the same as the costs of shipping. In the event of free shipping, the shipping costs of the chosen delivery company will be used as a reference.
Yes, this is always possible if your order has not yet been shipped. You just need to add a new shipping address in your control panel and select it when you make your purchase.
In this case it is not possible. The shipment must return to our facilities and be resent, in which case we will charge you again for the costs of shipping and return.
The delivery company will leave a notice in your mailbox. We advise you to call them to arrange redelivery.
If you know that you are not going to be home when you place the order, we recommend that you indicate another address (work, family, friend), or if you wish, you can choose to collect it from the nearest office of the delivery company.
Of course, but keep in mind that this is only a suggestion that we pass on to the delivery company. They have established distribution routes that we cannot change.
Once the order has left our facilities you will receive an email with a tracking number for your order and the website of the chosen delivery company. In this way you will be able to verify the status of said order and its estimated delivery date at any time.
All the relevant tracking information for your order can be found in your user account. You just have to access your account and select the order whose tracking information you would like to know.
It is possible that the email is in your “spam” folder in your email inbox or has been rejected by your email server.
However, all of the up-to-date tracking information for your order can be found in your Beauty The Shop user account.
We ship to most countries in the European Union.
The following table shows all of the countries we ship to as well as the fees and delivery times by delivery company: As well as the minimum amount to qualify for free shipping.
|Country||Shipping company||Shipping Costs||Estimated delivery time|
|Afghanistan||Afghan Post||£15.90||14-15 working days|
|Albania||Posta Shqiptare - Albania Post||£10.90||14-15 working days|
|Algeria||Algérie Post||£16.90||14-15 working days|
|Andorra||Spring||£10.90||14-15 working days|
|Angola||Correios de Angola||£16.90||14-15 working days|
|Argentina||Correo Argentino||£12.90||14-15 working days|
|Armenia||Haypost - Armenia Post||£15.90||14-15 working days|
|Australia||Australia Post||£8.90||11-12 working days|
|Australia||FedEx Priority||£27.90||5-6 working days|
|Austria||Österreichische Post - Austria Post||£8.90||6-7 working days|
|Austria||DPD||£11.90||3-4 working days|
|Austria||GLS||£7.90||3-4 working days|
|Austria||DHL - Parcelshop||£12.90||3-4 working days|
|Austria||DHL||£14.90||3-4 working days|
|Azerbaijan||Azerpost||£15.90||14-15 working days|
|Bahamas||Bahamas Post||£17.90||14-15 working days|
|Bahrain||Bahrain Post||£15.90||14-15 working days|
|Bangladesh||Bangladesh Post Office||£15.90||14-15 working days|
|Barbados||Barbados Postal Service||£17.90||14-15 working days|
|Belarus||Belpochta - Belarus Post||£13.90||14-15 working days|
|Belgium||Bpost||£8.90||4-5 working days|
|Belgium||DPD||£10.90||3-4 working days|
|Belgium||DHL - Parcelshop||£12.90||3-4 working days|
|Belgium||DHL||£14.90||3-4 working days|
|Belize||Belize Postal Service (Post&Parcel)||£17.90||14-15 working days|
|Bhutan||Bhutan Post Corporation Limited||£15.90||14-15 working days|
|Bolivia||Empresa de Correos de Bolivia||£17.90||14-15 working days|
|Bosnia and Herzegovina||BH Posta - Bosnia and Herzegovina Post||£10.90||14-15 working days|
|British Virgin Islands||BVI Post||£17.90||14-15 working days|
|Brunei Darussalam||Brunei Postal Services||£15.90||14-15 working days|
|Bulgaria||Bulgarian Posts||£13.90||14-15 working days|
|Bulgaria||DPD||£19.90||6-7 working days|
|Bulgaria||DHL - Parcelshop||£15.90||6-7 working days|
|Bulgaria||DHL||£16.90||6-7 working days|
|Burkina Faso||SONAPOST - Burkina Faso Post||£16.90||14-15 working days|
|Cambodia||Cambodia Post||£15.90||14-15 working days|
|Cameroon||CAMPOST - Cameroon Post||£16.90||14-15 working days|
|Canada||Canada Post||£17.90||7-8 working days|
|Canada||FedEx Priority||£21.90||2-3 working days|
|Cape Verde||Correios de Cabo Verde (Cape Verde)||£16.90||14-15 working days|
|Cayman Islands||Cayman Islands Postal Service||£17.90||14-15 working days|
|Chile||Correos Chile||£15.90||17-18 working days|
|China||China Post||£15.90||13-14 working days|
|China||FedEx Priority||£38.90||3-4 working days|
|Colombia||4-72 - Colombia Post||£17.90||14-15 working days|
|Comoros||Comores Telecom||£16.90||14-15 working days|
|Congo||SCPT - Democratic Republic of the Congo Post||£16.90||14-15 working days|
|Costa Rica||Correos de Costa Rica||£17.90||14-15 working days|
|Croatia||Hrvarska Pošta - Croatia Post||£13.90||14-15 working days|
|Croatia||GLS||£10.90||5-6 working days|
|Croatia||DHL - Parcelshop||£12.90||5-6 working days|
|Croatia||DHL||£14.90||5-6 working days|
|Cyprus||Cyprus Post||£12.90||14-15 working days|
|Czech Republic||Ceská Posta - Czech Post||£7.90||8-9 working days|
|Czech Republic||DPD||£9.90||5-6 working days|
|Czech Republic||DHL - Parcelshop||£12.90||5-6 working days|
|Czech Republic||DHL||£14.90||5-6 working days|
|Denmark||Post Danmark||£8.90||5-6 working days|
|Denmark||DPD||£11.90||4-5 working days|
|Denmark||GLS||£7.90||3-4 working days|
|Dominican Republic||INPOSDOM - Dominican Republic Post||£17.90||14-15 working days|
|Ecuador||Correos del Ecuador||£17.90||14-15 working days|
|Egypt||Egypt Post||£16.90||14-15 working days|
|El Salvador||Correos El Salvador||£17.90||14-15 working days|
|Estonia||Omniva - Estonia Post||£13.90||14-15 working days|
|Estonia||DPD||£13.90||6-7 working days|
|Estonia||GLS||£12.90||5-6 working days|
|Ethiopia||Ethiopian Postal Service||£16.90||14-15 working days|
|Fiji||Post Fiji||£16.90||14-15 working days|
|Finland||Posti - Finland Post||£6.90||8-9 working days|
|Finland||GLS||£12.90||5-6 working days|
|France||Mondial Relay||£7.90||6-7 working days|
|France||La Poste||£6.90||3-4 working days|
|France||Mondial Relay||£5.90||4-5 working days|
|France||DPD||£8.90||2-3 working days|
|Georgia||Georgian Post||£15.90||14-15 working days|
|Germany||Deutsche Post||£5.90||3-4 working days|
|Germany||DPD||£9.90||3-4 working days|
|Germany||DHL - Parcelshop||£8.90||3-4 working days|
|Germany||DHL||£9.90||3-4 working days|
|Gibraltar||Spring||£10.90||14-15 working days|
|Greece||ELTA - Greece Post||£9.90||9-10 working days|
|Greece||GLS||£16.90||6-7 working days|
|Greece||DHL - Parcelshop||£15.90||6-7 working days|
|Greece||DHL||£16.90||6-7 working days|
|Greenland||Post Greenland||£17.90||14-15 working days|
|Grenada||Grenada Postal Corporation||£17.90||14-15 working days|
|Guinea||La Poste Guinéenne - Guinea Post||£16.90||14-15 working days|
|Guyana||GPOC - Guyana Post||£17.90||14-15 working days|
|Haiti||Office des Postes d'Haiti||£17.90||14-15 working days|
|Holy See (Vatican City State)||Poste Vaticane||£10.90||14-15 working days|
|Honduras||Honducor - Honduras Post||£17.90||14-15 working days|
|Hong Kong||HongKong Post||£15.90||7-8 working days|
|Hungary||Magyar Posta||£7.90||7-8 working days|
|Hungary||DPD||£9.90||5-6 working days|
|Hungary||GLS||£10.90||6-7 working days|
|Hungary||DHL - Parcelshop||£12.90||5-6 working days|
|Hungary||DHL||£14.90||5-6 working days|
|Iceland||Pósturinn - Iceland Post||£16.90||14-15 working days|
|India||India Post||£13.90||15-16 working days|
|Indonesia||PT Pos Indonesia||£15.90||20-21 working days|
|Iran||Spring||£15.90||14-15 working days|
|Iraq||Spring||£15.90||14-15 working days|
|Ireland||DPD||£12.90||5-6 working days|
|Ireland||GLS||£15.90||6-7 working days|
|Israel||Israel Postal Company||£13.90||12-13 working days|
|Italy||Poste Italiane / SDA||£5.90||5-6 working days|
|Italy||GLS||£7.90||3-4 working days|
|Italy||FedEx Priority||£17.90||2-3 working days|
|Jamaica||Jamaica Post||£17.90||14-15 working days|
|Japan||Japan post||£7.90||7-8 working days|
|Japan||FedEx Priority||£27.90||2-3 working days|
|Jersey||Jersey Post||£16.90||14-15 working days|
|Jordan||Jordan Post||£15.90||14-15 working days|
|Kazakhstan||Kazpost - Kazakhstan Post||£18.90||14-15 working days|
|Kenya||Postal Corporation of Kenya||£16.90||14-15 working days|
|Korea (South)||Korea Post||£9.90||15-16 working days|
|Kuwait||Kuwait Post||£19.90||14-15 working days|
|Kyrgyz Republic||Kyrgyzstan Post||£15.90||14-15 working days|
|Lao People's Democratic Republic||Entreprise des Postes Lao||£15.90||14-15 working days|
|Latvia||Latvijas Pasts - Latvia Post||£13.90||14-15 working days|
|Latvia||DPD||£12.90||6-7 working days|
|Latvia||GLS||£10.90||5-6 working days|
|Lebanon||LibanPost - Lebanon Post||£15.90||14-15 working days|
|Liberia||Ministry of Posts and Telecommunications of Liberia||£16.90||14-15 working days|
|Libya||Libya Post||£16.90||14-15 working days|
|Lithuania||Lietuvos Paštas - Lithuania Post||£13.90||14-15 working days|
|Lithuania||DPD||£11.90||6-7 working days|
|Lithuania||GLS||£10.90||5-6 working days|
|Luxembourg||Post Luxembourg||£7.90||6-7 working days|
|Luxembourg||DPD||£9.90||4-5 working days|
|Luxembourg||GLS||£8.90||4-5 working days|
|Luxembourg||DHL - Parcelshop||£12.90||5-6 working days|
|Luxembourg||DHL||£14.90||5-6 working days|
|Macedonia||Makedonska Posta - Macedonia Post||£10.90||14-15 working days|
|Madagascar||Paositra Malagasy - Madagascar Post||£16.90||14-15 working days|
|Malawi||Malawi Posts Corporation||£16.90||14-15 working days|
|Malaysia||POS Malaysia||£17.90||12-13 working days|
|Maldives||Maldives Post||£15.90||14-15 working days|
|Malta||Malta Post||£12.90||14-15 working days|
|Mexico||Correos de México||£10.90||21-22 working days|
|Moldova||Posta Moldovei - Moldova Post||£10.90||14-15 working days|
|Monaco||La Poste Monaco||£13.90||14-15 working days|
|Mongolia||Mongol Post||£15.90||14-15 working days|
|Montenegro||Pošta Crne Gore - Montenegro Post||£10.90||14-15 working days|
|Myanmar||Myanmar Posts||£15.90||14-15 working days|
|Namibia||Namibia Post||£16.90||14-15 working days|
|Nepal||Nepal Post||£15.90||14-15 working days|
|Netherlands||PostNL||£6.90||3-4 working days|
|Netherlands||DPD||£9.90||3-4 working days|
|Netherlands||GLS||£7.90||3-4 working days|
|New Caledonia||OPT - France Overseas Territories Post||£16.90||14-15 working days|
|New Zealand||New Zealand Post||£16.90||8-9 working days|
|Nicaragua||Correos de Nicaragua||£17.90||14-15 working days|
|Nigeria||Nigerian Postal Service||£16.90||14-15 working days|
|Norway||Posten Norge - Norway Post||£8.90||9-10 working days|
|Oman||Oman post||£15.90||14-15 working days|
|Pakistan||Pakistan Post||£15.90||14-15 working days|
|Palestinian Territory||Spring||£15.90||14-15 working days|
|Panama||Correos y Telégrafos Nacionales de Panamá||£17.90||14-15 working days|
|Papua New Guinea||Post PNG - Papua New Guinea Post||£16.90||14-15 working days|
|Paraguay||Correo Paraguayo||£17.90||14-15 working days|
|Peru||SERPOST - Peru Post||£17.90||14-15 working days|
|Philippines||PHL Post - Philipphine Post||£18.90||14-15 working days|
|Poland||Poczta Polska - Poland Post||£7.90||8-9 working days|
|Poland||DPD||£9.90||4-5 working days|
|Poland||GLS||£8.90||3-4 working days|
|Poland||DHL - Parcelshop||£12.90||5-6 working days|
|Poland||DHL||£14.90||5-6 working days|
|Portugal||CTT - Portugal Post||£5.90||3-4 working days|
|Qatar||Qatar Post||£18.90||14-15 working days|
|Romania||Poşta Română - Romania Post||£13.90||14-15 working days|
|Romania||GLS||£12.90||8-9 working days|
|Romania||DHL - Parcelshop||£12.90||6-7 working days|
|Romania||DHL||£14.90||6-7 working days|
|Russian Federation||Russian Post||£9.90||13-14 working days|
|Rwanda||iPosita - Rwanda Post||£16.90||14-15 working days|
|Saint Lucia||Saint Lucia Postal Service||£17.90||14-15 working days|
|Saint Vincent and the Grenadines||Samoa Post||£17.90||14-15 working days|
|San Marino||Poste San Mario||£10.90||14-15 working days|
|Saudi Arabia||Saudi Post||£22.90||14-15 working days|
|Senegal||La Poste - Senegal Post||£16.90||14-15 working days|
|Serbia||Post of Serbia||£13.90||14-15 working days|
|Serbia||DPD||£35.90||8-9 working days|
|Seychelles||Seychelles Postal Service||£16.90||14-15 working days|
|Singapore||Singapore Post||£15.90||5-6 working days|
|Singapore||FedEx Priority||£34.90||4-5 working days|
|Slovakia (Slovak Republic)||Slovenská Pošta - Slovakia Post||£13.90||14-15 working days|
|Slovakia (Slovak Republic)||DPD||£10.90||5-6 working days|
|Slovakia (Slovak Republic)||DHL - Parcelshop||£12.90||5-6 working days|
|Slovakia (Slovak Republic)||DHL||£14.90||5-6 working days|
|Slovenia||Pošta Slovenije - Slovenia Post||£13.90||14-15 working days|
|Slovenia||DPD||£11.90||5-6 working days|
|Slovenia||DHL - Parcelshop||£12.90||5-6 working days|
|Slovenia||DHL||£14.90||5-6 working days|
|South Africa||South Africa Post Office||£16.90||24-25 working days|
|South Sudan||South Sudan Postal Services||£16.90||14-15 working days|
|Sri Lanka||Department of Posts - Sri Lanka||£15.90||14-15 working days|
|Sudan||Sudapost - Sudan Post||£16.90||14-15 working days|
|Suriname||Surpost - Suriname Post||£17.90||14-15 working days|
|Swaziland||SwaziPost||£16.90||14-15 working days|
|Sweden||PostNord - Sweden Post||£7.90||8-9 working days|
|Sweden||DPD||£12.90||5-6 working days|
|Sweden||GLS||£11.90||7-8 working days|
|Switzerland||Swiss Post||£4.90||6-7 working days|
|Syrian Arab Republic||Spring||£15.90||14-15 working days|
|Taiwan||Changhwa Post||£12.90||11-12 working days|
|Tanzania||Tanzania Posts Corporation||£16.90||14-15 working days|
|Thailand||Thailand Post||£15.90||7-8 working days|
|Tonga||Tongo Post||£16.90||14-15 working days|
|Trinidad and Tobago||Trinidad and Tobago Postal Corporation||£17.90||14-15 working days|
|Tunisia||La Poste - Tunisia Post||£16.90||14-15 working days|
|Turkey||Turkish PTT Corporation||£9.90||12-13 working days|
|Turkmenistan||Turkempochta - Turkmenistan Post||£15.90||14-15 working days|
|Uganda||Uganda Post||£16.90||14-15 working days|
|Ukraine||UKRPoshta (Ukraine’s National Post)||£10.90||14-15 working days|
|United Arab Emirates||Emirates Post||£17.90||10-11 working days|
|United Arab Emirates||FedEx Priority||£23.90||3-4 working days|
|United States of America||FedEx Priority||£15.90||1-2 working days|
|Uruguay||Correo Uruguayo||£17.90||14-15 working days|
|Uzbekistan||Uzbekiston Pochtasi - Uzbekistan Post||£15.90||14-15 working days|
|Vanuatu||Vanuatu Post||£16.90||14-15 working days|
|Venezuela||Ipostel - Venezuela (Bolivarian Rep.) Post||£17.90||14-15 working days|
|Vietnam||Vietnam Post||£15.90||14-15 working days|
|Yemen||Spring||£15.90||14-15 working days|
|Zambia||Zambia Postal Services Corporation||£16.90||14-15 working days|
|Zimbabwe||ZimPost - Zimbabwe Post||£16.90||14-15 working days|
(*) Shipping Times are expressed in working days.
Due to geographical characteristics or different taxation systems, we cannot deliver to the following destinations or deliveries are subject to restrictions.
United Kingdom. We cannot ship to overseas territories, the Isle of Man, Channel Islands, Gibraltar.
Portugal. We cannot ship to the Azores and Madeira.
Below you can find the contact details and web pages of the delivery companies that we use to deliver your purchases.
We remind you that you can call the customer service of the delivery company responsible for delivering your order. You can use the following number provided to obtain more information pertaining to the shipping and delivery of your order. You can also make inquiries using your tracking number on the website of each of the delivery companies.
Telephone: 902 10 27 35
Our warehouses are located in Spain (Europe, European Union). When making a purchase at BeautyTheShop, please take into account these procedures and custom fees:
For orders going to the United States with FedEx:
Given the existing agreements between both parts, it is unusual that any customs or extra taxes would be applied, but in case you are charged some additional costs relating to taxes, we will refund you these costs at the moment your parcel has been delivered.
For orders going to the United Kingdom:
Given the existing agreements for parcels going to the UK, as before Brexit, no customs or extra taxes would be applied.
For orders going to destinations other than the United States with FedEx or countries within the European Union:
- BeautyTheShop sells and ships merchandise according to FOB conditions (Free on Board).
- Your order may be delayed due to customs clearance process.
- The custom fees are to be paid by the consignee/importer/client.
- The import fee depends on the order value and/or the shipping company selected. Take into account that this fee can be communicated before or after the delivery of the order.
- In some cases, the purchaser must have an import permit. (Please ask the destination country’s customs for further information).
- If the customer does not fulfil any of the above requirements, the shipping costs (unless for free shipping orders) and return costs to the place of origin of the products are to be paid for by the customer.
For more information regarding duty/taxes, please do not hesitate to contact our customer service department.
In compliance with Organic Law 15/1999, of 13th December, regarding the Protection of Data of a Personal Nature, and taking into account all of the common features of our specialized stores, we would like to specify certain aspects of the service provided to our customers that make up the Beauty The Shop warranty.
Beauty The Shop Warranty
- All of our products are originals.
- We do not work with imitations or third-party products.
- We do not store information of a personal nature (ID, bank information, credit cards, etc...).
- Our payment gateway complies with all the applicable security measures under current law (https encoding and encryption).
As required by current legislation (Law on the Legal Order of Retail Business), the return period for products will be 14 days from the delivery of said products.
In the event that the packaging is defective (broken or with signs of impact) upon arrival at your address, do not accept it from the delivery company and send us a message using our contact form indicating the order and shipping number.
This will speed up the process of sending you a replacement immediately.
In the event that the product is found to be defective or in poor condition, Beauty The Shop will exchange it for another product of the same characteristics at no cost.
In this case, Beauty The Shop will proceed to collect the product in poor condition and once we prove that it has not been tampered with or that it presents signs of external damage, we will send another of the same characteristics and brand without any additional cost. In the event of not having said model in stock, a refund of the purchase will be carried out.
How to start the Beauty The Shop warranty process:
1.- Complete the “Contact Beauty The Shop” form
2.- In the “Subject” field mark “Warranty”. Keep in mind that all fields in the form are obligatory.
3.- In the comments/reasons section, briefly explain the incident and whether you would like an identical product as a replacement or a refund for the amount of its cost.
Once the information is received, the Beauty The Shop warranty team will send the information to the shipping company responsible for collecting products.
We remind you that you can use the same box that was used for the shipping of your products.
Keep in mind that for all returns processes, it can take between 15 and 20 working days for the refund or replacement to take place.
As required by current legislation (Law on the Legal Order of Retail Business), the return period for products will be 30 days from the delivery of said products.
In order to return a product:
1.- Complete the “Contact Beauty The Shop” form.
2.- In the “Subject” field mark “Return”. Keep in mind that all fields in the form are obligatory.
3.- In the comments/reasons section, briefly explain the reason for returning the product and whether you would like an identical product as a replacement or a refund for the amount of its cost.
Once the information is received, the Beauty The Shop guarantee team will send the information confirming the return by email stipulating that you must send the product(s) that you wish to return.
Returns that meet the following conditions will be accepted:
- The items must be sealed as when sent.
- The product to be returned must be correctly packaged for its return.
- Returns are not permitted for products that have clear signs of use.
Once the product has been received and its condition confirmed, the reimbursement of the amount for the products will take place.
In case the return product does not fulfill the conditions described, we could offer you the following options:
1) Ship again the product. We will ship the return product after you have paid the new shipping costs.
2) Destruction of the product. If you do not wish to receive the return product, we will destroy the product due to hygienic reasons, because it would be unfit for sale.
Under no circumstances, we will refund you if the return product does not fulfill the conditions previously described.
Keep in mind that for all returns processes, it can take between 15 and 20 working days for the refund or replacement to take place.
In order to complete the guarantee or returns process, we remind you that you must indicate the invoice or order number and the reason for the return. To do this, you can get in contact with us through our contact form or by using the customer service telephone number.
The website www.beautytheshop.com has an SSL certificate verified by GeoTrust (EV SSL CA – G4).
Your connection to www.beautytheshop.com is encrypted with 256-bit encryption.
What is an SSL Certificate?
An SSL Certificate is a method that allows the information between your web browser and the target web page, in this case www.beautytheshop.com, to travel encrypted across the internet and not be able to be stolen by third parties, above all when using credit cards or personal information. This is the method that allows the best security for transactions available on the internet.
An SSL Certificate provides security to the visitor of its website, a way to tell its customers that the site is authentic, real, and trustworthy for entering personal details. SSL is an acronym (Secure Socket Layer), that is a security protocol that makes its data travel safely and completely, meaning the transmission of the data between a server and a web user, and back again, is totally encoded and encrypted. When referring to data traveling encrypted, we refer to the use of mathematical algorithms and a system of keys that can only be identified between the person browsing and the server. By www.beautytheshop.com having an SSL certificate, our data is encrypted, at this point we can ensure that nobody can read its content. All this leads us to understand that the technology provided by an SSL Certificate is the secure transmission of information via the internet, and thus confirms that the data is free of unwanted persons.
Data Security Standards PCI - DSS
The website www.beautytheshop.com complies with international standards for the storage of payment card data.
The Payment Cards Industry (PCI) Data Security Standards (DSS) were developed to promote and improve the security of cardholder data and to facilitate the adoption of consistent security measures on a global level. The PCI DSS provides a reference for technical demands and processes developed in order to protect cardholder data. The PCI DSS apply to all entities that participate in payment card processes, including merchants, processors, buyers, issuer organizations, and service providers, as well as all other entities that store, process, or transmit cardholders’ data. The PCI DSS comprises a minimum set of requirements in order to protect cardholders’ data and can be improved with the use of additional controls and practices to mitigate other risks. Below you will find a general description of the 12 requirements of the PCI DSS.
What are Cookies and how do the websites of BUYIN EXCLUSIVE S.L. use them?
Cookies are associated only to an anonymous user and their computer/device and do not provide references that allow the personal data to be known. At any moment you can access your browser settings in order to modify and/or block the installation of Cookies sent by the websites of BUYIN EXCLUSIVE S.L., without preventing access to the content. However, the quality of the functioning of the Services may be affected.
Users that complete the registration process or who have logged in with their access data will be able to access personalized services adapted to their preferences according to the personal information provided at the time of registration and stored in the Cookie on their browser.
The email marketing tools of BUYIN EXCLUSIVE S.L. use small invisible images for users that are included in emails. This technology allows us to know if an email has been read or not, on which date, the IP address from which it was read, etc. With this information, we perform statistical and analytical studies on the sending and reception of emails in order to improve the service offerings to which the user is subscribed and to offer them information that may be of interest to them.
Why are they important?
What are the different types of Cookies that BUYIN EXCLUSIVE S.L. uses?
Furthermore, according to who is the managing entity of the device or domain from where the Cookies are sent and processes the data that are obtained, we can distinguish between our own Cookies and those of third parties.
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